Project Swarn : Improve the passenger experience across 9 dimensions
Project Swarn in Railways
Project Swarn has been started to upgrade the condition of Rajdhani and Shatabdi Express Trains. This initiative is likely to give improved look to the coaches.
The objective of Project Swarn is to significantly improve the passenger experience across 9 dimensions which include coach interiors, toilets, onboard cleanliness, staff behavior, catering, linen, punctuality, security, on-board entertainment. Real time feedback is also a part of Project Swarn.
There are 29 Rajdhani and Shatabdi Express trains identified under this scheme. Out of these, work has already been completed on 16 trains. Work is targeted for completion on balance trains within next 8 months.
This information was given by the Minister of State of Railways Shri Rajen Gohain in a written reply to a question in Lok Sabha today.