Passengers can order food at IRCTC E-Catering
The Indian Railways Catering and Tourism Corporation (IRCTC) has launched a pilot project of a ‘station-based e-catering’ service allowing passengers to order meals as per their choice, which will be delivered at stations from popular private caterers.
In the first phase of the project, all trains passing through 45 specified railway stations, including nine in the east zone, namely Howrah, Sealdah, Guwahati, New Jalpaiguri, Patna, Bhubaneswar, Visakhapatnam, Kharagpur and Mughalsarai have been named.
The other stations under this project are namely, New Delhi, Allahabad, Kanpur Central, Lucknow, Varanasi, Chennai Central, Mumbai Central, Delhi, Bangalore city, Madurai, Amritsar, Thiruvananthapuram Central, Chandigarh, Gorakhpur, Varanasi, Jaipur, Bilaspur, Anand Vihar, Hazrat Nizamuddin, Ludhiana, Secunderabad, Tirupati, Vijayawada, Chennai Egmore, Ernakulam, Kozhikode, Thrisur, Yasvantpur, Nagpur, Pune, Agra Cantt, Gwalior, Jhansi, Bhopal, Ahmedabad, Surat and Vadodara.
“Station-based e-catering will be only for stations and not on moving trains.
How to order
1) Online: Passengers interested can order their meals at www.ecatering.irctc.co.in.
2) Toll free number: Passengers can call 0120-2383892-99/ 1800-1034-139/ (toll free)
3) SMS: You can send SMS Meal to 139 along with your PNR and seat numbers
Passengers ordering through this service can either pay online or pay by cash when the food is delivered to them.
Food options/ prices
Besides food from IRCTC-managed food plazas and fast food units, reputed food chains like McDonald’s, KFC, Switz Foods, Only Alibaba, Dominos, Haldiram, Bikanerwala, Nirualas, Sagar Ratna, and Pizza Hut, have entered into a tie-up with IRCTC to serve the passengers passing through the aforementioned listed stations.
On food prices, Chandra said, “Food prices are to be market-driven but we are focused that the food items supplied are hygienically packaged in eco-friendly, bio-degradable take-away packets and usage of plastic for packaging must be minimal if not totally eliminated. In fact, we will conduct regular checks of stations to ensure that meals items are provided to the passengers.”
Meal orders can be cancelled two hours before reaching the station where they are scheduled to be delivered. Online payments will be refunded after deducting a cancellation charge.