Cancellation of Train Tickets – New Refund Rules Effect from 12.11.2015
GOVERNMENT OF INDIA (Bharat Sarkar)
MINISTRY OF RAILWAYS (Rail Mantralaya)
RAILWAY BOARD (Rail Bhavan)
No. TCII/2003/2015/Refund Policy/1
New Delhi, dated 05.11.2015
The General Managers,
All Indian Railways.
Sub: Amendments in the certain provisions of Refund Rules-Comprehensive Refund Rule.
1.Amendments in the certain provisions of Refund Rule have been made and Comprehensive Refund Rule shall be notified through Gazette Notification. A copy of the draft gazette notification in Hindi as well as in English version is enclosed and the same have also been uploaded under the head Commercial Circular on Indian Railways website www.indianrailways.gov.in
2.This will come into effect from 12.11.2015
3.The changes in the refund rule wherever required should be carried out in manual ticketing system and in PRS, UTS, SPTMs etc.
4.Special arrangements should be made to ensure that necessary instructions and the revised refund rules should reach the staff well in time. Steps should also be taken to ensure that the staff fully understand these changes in the refund rule and implement them properly.
5.Wide publicity should be given through media at regular intervals and the same may also be displayed prominently at all stations at booking/reservation counters. Action should also be taken to make changes in Passenger Information Systems at all places including Enquiry office etc.
In case of any disparity in English and Hindi version, the English version shall prevail.
Director (Passenger Marketing)
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