136 SPECIAL TRAINS WITH TOTAL OF 1868 TRIPS TO CATER TO EXTRA RUSH DURING FESTIVAL PERIOD
157 ADDITIONAL COACHES IN 184 TRAINS TO CLOCK A TOTAL OF 7110 TRIPS IN ALL TO CATER TO ENHANCED ACCOMMODATION DEMAND
Festive Rush periods are characteristic demanding times for the Railway. To cater to this challenging task, Northern Railway has rolled out a comprehensive action plan with a slew of initiatives to ensure utmost safety in regulation of crowds while making sure that passenger convenience is available at stations and in trains in this hectic period.
SPECIAL TRAINS AND AUGMENTATION:
Northern Railway marked a very noteworthy period by carrying a phenomenal volume of 54.45 million passengers from April to August 2015 during the current financial year. Envisaging a more demanding festive rush this year, the Railway had geared up its operations through multi-pronged strategies. For the convenience of rail passengers and in order to clear extra rush during this festival season, Northern Railway has planned and commenced running of 68 pairs of Special trains( total 136 trains) running on Northern Railway system in co-ordination with other Railways. Of these, there are 9 pairs of Suvidha Express trains with 258 trips), 59 pairs of Express specials(with 1610 trips) to cater to 45 destinations.
Northern Railway has enhanced passenger carrying capacity by 26% vis-à-vis the previous festive rush period. A total of 184 trains have been augmented with an addition of 157 coaches marking 7110 trips in all.
PREVENTIVE AND DECOY CHECKS
The Vigilance Department of Northern Railway has also earmarked the Pooja Rush period from 05.10.2015 to 20.11.2015 as a Special Drive period when intense checks are undertaken to ensure complaint free, smooth and transparent services to the passengers. Through stepping up vigil, the Vigilance teams were able to nab 95 touts during the current financial year upto 15.10.2015. The Railway Protection Force of Northern Railway is also undertaking focused efforts to curb malpractices and address issues like touting at stations. CCTVs has so far been provided at 14 centers in Delhi area & 15 PRS centers in other than Delhi area.
The following are some of the pro-active measures being taken by the organization:-
Raid on the premises of Unauthorized Travel Agents, Yatri Ticket Sewak Kendras and Jan Sadharan Ticket Booking Sewak centres with the help of local police/CBI in order to check/seize blocking of reservation under fictitious names and subsequent sale of transferred tickets.
Queue Management System was introduced at IRCA New Delhi for Train Reservation to facilitate passengers who stand in long queue for getting their train reservations. Under this system one token is allotted to the passenger as per type of reservation i.e. Tatkal/General/Special Service from Token dispensers installed at IRCA entry point.
Special Drives to detect fake/forged tickets/Blank Paper Tickets/Extra Fare Tickets resale/reuse unused/unsold tickets, etc.
Special Checks to prevent misuse of various quotas especially emergency quota, roadside quota, Tatkal quota and quota nowadays being kept for amenities staff in important trains.
Decoy checks and checks on unauthorized vendors and catering stalls and train side vending.
Checks on change of name of passengers on reserved tickets. Statement of ‘name change’ shall be drawn out in Chief Commercial Manager/ Passenger Reservation System’s office on a daily basis to study and stop any misuse thereof.
Special Watch on Tatkal reservation to prevent unauthorized persons cornering Tatkal tickets.
Travel agencies, which are being run by close relatives of railway employees, to be discreetly identified, close monitoring on the aspect of connivance of other railway employees with Reservation Clerks on jumping the queue and seeking tickets from behind the counters.
Monitoring of PRS centres and Tatkal counters through CCTVs to prevent touting activities
Checks with regard to refund of PRS tickets and e-tickets especially refund after preparation of charts
Checks on High Official Requisition Quotas released to check veracity of the requisitions with special checks to prevent mis-utilising of names of Hon’ble MPs by use of fake letterheads.
Curbing the blocking of accommodation in unreserved coaches by towel spreaders/anti-social elements. Regulating the system of queuing opposite unreserved coaches on selected Mail/Express trains through the present of Commercial staff in addition to RPF/GRP.
Wide Publicity of Special trains. Ensuring entries regarding Special Train Services and additional coaches in the Passenger Reservation System in time so that the waiting list is automatically updated. Wide publicity through Station Notice Boards, Public Address System, enquiry and PRS offices, etc. for information of the travelling public. Ensuring 100% Exceptional Data Report feeding at all levels to ensure maximum information dissemination to rail public.
Analysis and Observation of hourly transaction statements of the Reservation Clerks for the morning shift. A special note recorded of unusually high transaction by any particular Reservation Clerk. Ministerial staff shall be deputed at all PRS locations for supervision of the queue. Close observation of the activities of touts through CCTV monitoring Rooms and RPF deployed for clearance of the area from these elements.
All the coaches/special trains including coach attachments shall be adequately manned by TTEs so that in case any irregularity is detected, responsibility could be fixed. Instruction to different bases shall be issued in advance by Chief Commercial Manager’s office.
SECURITY ARRANGEMENTS AND CROWD MANAGEMENT MEASURES:
CCTVs under Integrated Security System have been installed on major stations and at reservation centres.
AUGMENTATION OF THE WORKFORCE:In order to meet the increased requirement of the staff, re-deployment of the available work force was done. Beside, Scouts and Civil Defence personnel were also deployed in passenger interface area to supplement the RPF/RPSF.
ACCESS CONTROL AND CHECKING OF LUGGAGE: All major stations have been equipped with DFMDs. Manual luggage checking is being carried out by RPF/GRP vehicular traffic at New Delhi station.
vii)Special attention is being paid to ensure satisfactory condition of all passenger amenities & convenience like water, waiting halls etc.
viii)Sr. Officers have been nominated to remain available at major terminals during the peak rush of Diwali to Chhat.
ix)Publicity- Posters, banners, advertisement in newspapers, TV, Radio about special trains made.
x)All the rakes including those of special trains to be placed on platforms at least 30 minutes before scheduled departure.
xi)First Aid Boxes are available with the Guards in all the passenger carrying trains with Guards and at stations with the Station Master. At major railway stations augmented First Aid Boxes are available. Besides, lists of Railway Hospitals/Health Units, Govt Hospitals in vicinity, Private Medical Practitioners are available. Special Arrangements are also made during Festival Rush by setting up First Aid posts at Delhi Jn, New Delhi, Hazrat Nizamuddin, Delhi Sarai Rohilla and Anand Vihar Terminal stations in Delhi.
xii)Special arrangements for cleanliness of the coaches of all the trains.
xiii)Train Enquiry system and announcement system to be regularly monitored during the festival rush period.
First Aid Boxes are available with the Guards in all the passenger carrying trains with Guards and at stations with the Station Master. At major railway stations augmented First Aid Boxes are available. Besides, lists of Railway Hospitals/Health Units, Govt. Hospitals in vicinity, Private Medical Practitioners are available. Special Arrangements are also made during Festival Rush by setting up First Aid posts at Delhi Jn, New Delhi, Hazrat Nizamuddin, Delhi Sarai Rohilla and Anand Vihar Terminal stations in Delhi.